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International Brasil

Customer Care

  • WORLDWIDE SHIPPING


    We ship worldwide and our shipping rate is fixed at US$ 20 per pair. This offer is valid for international orders and only for customers shipping to an address outside of Brazil. Packages will ship via FEDEX and will be delivered in 5 -10 days average, anywhere in the world. You'll get an e-mail with a tracking number as soon as your order is shipped.

  • TAXES AND DUTIES?

    All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. 

  • CURRENCY CONVERSIONS

    All prices listed on our English site are in US dollars, and are going to be charged to your credit card in US dollars. You bank determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate.

  • RETURNS

    By placing an order you are responsible for the cost of return shipping back to us. Sorry, but we don't offer exchanges at this time. Merchandise must be returned within 30 days of purchase, unworn and unwashed. 

  • PAYMENTS

    Currently, we're only accepting Paypal for International orders. You don't need to, but it's really quick to create a Paypal account and you can pay with all major credit cards.

    Our prices are all in US Dollars at the International store. If you have a credit card with a different currency, your order will be automatically converted from $ to your currency on your statement.

  • HOW CAN I MAKE SURE I'M BUYING THE RIGHT SIZE?

    All the sizes in our English store are in European standart. If you are not European, please check our size table  to find your match. We also have a detailed step by step on how to measure your feet. Please take a look and if you still have any questions, drop us a line: hello@insectashoes.com

  • STILL IN DOUBT?

    We'll love to hear from you. Send us an e-mail: hello@insectashoes.com